Two-step authentication adds an extra layer of protection to your account by requiring you to enter a security code each time you log in. You can choose to receive these codes by email (default) or via a dedicated authenticator app like Google Authenticator or Microsoft Authenticator.
You must have at least one of these options enabled at all times and can manage these via your account management.
Security codes via authenticator
- Log in to your account management
- Under Two-step Authentication toggle the setting for Security codes via authenticator app
- Follow the on screen prompts
- Make sure to save your backup codes in a safe place
If you lose access to your backup codes, we're unable to remove two-step authentication and you will have to create a new account. Jagex cannot remove two-step authentication or issue new backup codes.
Enabling this method will automatically disable security codes via email, but you can re-enable this setting and keep both options active.
Security codes via email
Enabled by default but deactivated when enabling security codes via authenticator, you can re-enable this setting at any time.
- Log in to your account management
- Under Two-step authentication toggle the setting for Security codes via email
- Follow the on screen prompts
If someone else gains access to your email account they might also be able to log in to your Jagex account. So make sure you've followed our security tips to secure your email account.
Syncing your authenticator app codes to the cloud
Many popular authenticator apps allow you to sync your codes to the cloud. This feature lets you recover your information on a new device, helping you avoid getting locked out if you lose access to the original device.
Microsoft Authenticator
Got a new device?
If you synced your codes to the cloud using one of the apps above, simply install the app on your new device and log in with the same account. Your codes should appear automatically, allowing you to regain access seamlessly.