Your Prominence Poker account - and any purchase you've made for it - is linked to and managed through the third-party platform that you use to play.
All refunds are also handled by our third-party platform providers and you'll need to get in touch with their payment team for support.
Review the relevant refund policy
Each platform has it's own conditions where they will issue a refund. Make sure you're eligible by reviewing the relevant refund policy first:
Request a refund
If you've reviewed all the above information and still need support you can contact the relevant payment team below: