After upgrading to a Jagex account, you must use the Jagex Launcher to log in, and your previous login credentials will no longer work for accessing any imported RuneScape characters. Instead, you must use your new Jagex account login details to log in. From November 7th 2023, only Jagex accounts can be accessed via the Jagex Launcher.
|Jagex account management
|RuneScape account settings
Looking for character or game support?
This support centre is designed for Jagex account related queries.
If you require assistance with the RuneScape game, we recommend that you visit runescape.support.com. This site contains a wealth of information and resources that are dedicated to helping players with all aspects of the game, including: