After upgrading to a Jagex account, your previous login credentials will no longer work for accessing any imported RuneScape characters. Instead, you must use your new Jagex account login details to log in.
|Jagex account management||RuneScape account settings|
Looking for character or game support?
This support centre is designed for Jagex account related queries.
If you require assistance with the RuneScape game, we recommend that you visit runescape.support.com. This site contains a wealth of information and resources that are dedicated to helping players with all aspects of the game, including: