As Jagex Accounts are brand new we know you might have some questions so we've compiled some frequently asked questions here to help you get started.
What is a Jagex account?
A Jagex account allows you to bring up to 20 characters together under one login, protected by much stronger account security. Once upgraded your RuneScape login details will be completely replaced by your brand-new Jagex account credentials. You'll need to access Jagex games via the Jagex Launcher or a mobile device.
How do I create a Jagex account?
To create a Jagex account you'll need to follow these steps to upgrade your existing RuneScape character.
Or watch this handy video.
When can I create a Jagex account?
Jagex Accounts are available to everyone! If you log in to your Account settings page you will see an Upgrade Now button above your account settings.
How do I log in to my Jagex account?
You'll use a login email address to access your account, this will be the email address you created your Jagex account with and will replace your pre-existing RuneScape credentials. You can change your login email at any time.
What's the difference between the Jagex Launcher and a Jagex account?
- Jagex Launcher is the home for Jagex's PC games library
- Accessed with either a Jagex account or a RuneScape account login
- Download the launcher here
- Brand new account system
- Allows you to import up to 20 characters under one login
- Provides you with the highest level of account security
If you're not sure if you have a Jagex account, here's how to find out:
Head to the log in page and enter your email address.
If that email address has a Jagex account login you'll be asked to enter your password.
If that email address doesn't have a Jagex account login you'll be taken to a RuneScape screen to enter your password.
Do I have to create a Jagex account to play RuneScape?
For now, it's entirely up to you whether you upgrade to a Jagex account or not. Upgrading to a Jagex account comes with some great features and enhanced security. While it's currently optional, we do have plans to make Jagex Accounts mandatory in the future.
How will Jagex Accounts improve account security?
The Jagex account system offers a secure, centralised location for accessing all of our games and comes with some key security features.
Your password can be longer and more complex, making it much harder to guess.
Log ins via the Launcher are better protected from brute-force attacks.
You'll receive email notifications for new device log ins and account changes.
Two-factor authentication is mandatory for Jagex Accounts, by default you'll need to enter a code sent to your email to log in.
For added security, you can set up a mobile authenticator app and backup codes.
If you're unable to log in via your usual method and have backup codes activated, you can use a backup code to sign in to your Jagex account.
How do I recover my Jagex account?
If you've forgotten your email address or password follow the steps provided here to recover your Jagex account.
How do membership and in-game purchases work with a Jagex account?
All purchases including membership are made at the character level. When you log in to the payment basket you'll be asked to select which character you'd like to make the purchase on. Any purchased membership will be applied to both RuneScape and Old School RuneScape versions of the game for that character.
Which platforms support Jagex Accounts?
With a Jagex account, you can play Jagex games via the Launcher from devices running Windows and macOS or via our Mobile apps.
Is it possible to use a Jagex account with Linux?
Jagex accounts can only access the game via the Launcher. While the Jagex Launcher is not natively supported on Linux there are some community projects that might help you to play.
Please head to our dedicated Linux article for more information.
Can I play via RuneLite with a Jagex account?
Yes. You can access RuneLite through the Launcher.
Can I use any third-party client with my Jagex account?
With a Jagex account, you'll need to access our games through the Launcher or our Mobile apps. The Jagex Launcher only supports our official RuneScape and Old School RuneScape Clients and RuneLite.
Can I log in to a Jagex Account via Steam?
After importing a character to your Jagex Account, you can still play it through the Steam client. However, you can only link one character per Steam account, and it will not grant access to other characters on your Jagex account. Make sure to enable Steam Guard to protect your Steam account.
Will I be able to log into multiple RuneScape characters at once?
Yes, the Launcher lets you run multiple game clients simultaneously.
Can I play the same character in both RuneScape and Old School simultaneously?
No. You can choose to play with your character on either RuneScape or Old School. You can play RuneScape and Old School simultaneously if you're using different characters.
Will I be able to have multiple Jagex Accounts simultaneously logged into the Launcher?
As you can add up to 20 characters to a single Jagex account we're hoping that's all you'll ever need. At launch, you'll only be able to log in to the Launcher with one Jagex account at a time, we’re looking for feedback on whether the number of slots we’re offering is correct for most players.
What can I do if I'm having problems migrating my RuneScape account?
Head to our article on Upgrading your RuneScape character to a Jagex Account.
Does the Jagex Launcher need Admin access?
Yes, requiring Admin access is the best practice for both device and client security. We cannot confirm that this requirement will be removed, but are keeping an eye on player feedback around this.