A Jagex account email is the email address you use to log in to your Jagex account and the one we'll contact you on. If you're not receiving emails try these troubleshooting steps.
Check the correct email address
We'll send Jagex account related emails to the email address you use to log in to your Jagex account. Ensure you're checking this inbox. See our advice if you've lost access to your email address.
Check your spam and junk folders
Some emails get caught by spam or junk settings, check both folders to see if the email is there. Mark the email as 'not spam' to avoid the same happening in the future.
Add Jagex emails to your contact list
All Jagex account related emails will come from an email with the domain *.jagex.com. We recommend adding this to your contact list.
Avoid using restricted email addresses
Some institutions have strict spam filters in place that can prevent Jagex emails from reaching you. Try to avoid using the following email accounts:
- Education
- Work
- Temporary
Try contacting your institution to query your email restrictions.